Shipping policy
Shipping Policy
Order Cancellation
Please note that orders cannot be canceled once they are placed, as they are processed immediately.
However, once your order has been delivered, you may contact our customer support team to begin the return process in accordance with our return policy. Once the item is returned, a refund may be issued if eligible.
Priority + Insured Shipping
If you selected Priority + Insured Shipping, you are eligible for either a replacement shipment or a refund if your order is lost in transit.
If you selected Free Shipping or Priority Processing, we will reship your order if it is confirmed lost during transit.
Lost or Missing Packages
We are not responsible for packages lost due to incorrect or incomplete shipping addresses provided at checkout. Please double-check your billing and shipping details before placing your order.
If an error was made on our end, we will take full responsibility and resend your order at no additional cost.
Customs & Duties
We are not responsible for any customs fees, duties, or import charges that may apply after an order has been shipped. By placing an order, you acknowledge that shipments may be subject to local import regulations depending on your location.
Tracking Information
Once your order ships, you will receive an email with a tracking number.
Please note that for some shipping methods, tracking updates may be limited or delayed.
Tracking Shows “No Information Available”
Some carriers may take 2–5 business days to update tracking information in their system.
If your order was placed more than 5 business days ago and you have not received tracking updates, please contact us for assistance.
Order Processing & Delivery Time
-
All orders are carefully processed within 24–48 business hours
-
Due to high order volume, delivery times may vary by location
-
Estimated delivery time is 6–10 business days
Returns
Returning a product is simple. Just reach out to our support team, and we will guide you through the process.