Refund policy

Refund & Return Policy

At SIFIGUR, your satisfaction matters to us. Please review our policy below:

1. Returns & Eligibility

Customers may request a return within 14 days of delivery. To be eligible for a return, the product must be unopened, sealed, and in its original packaging.

For hygiene and safety reasons, opened, used, or consumed dietary supplements are not eligible for a refund.

2. Refund Request Timeframe

Refund requests must be submitted within 30 days of delivery. Requests made after this period will not be accepted.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The product has been opened, used, or consumed

  • Dissatisfaction based on taste, texture, or personal preference

  • Orders of 3 or more units, unless a verified manufacturing defect is proven

  • Products purchased from unauthorized sellers

  • Shipping and handling fees are non-refundable

If packaging has been opened or the product has been partially used, we may offer partial compensation or store credit at our discretion.

4. 90-Day Money-Back Guarantee

To qualify for our 90-day money-back guarantee, customers must provide photo evidence showing regular use of the product throughout the guarantee period.

Refunds cannot be issued without proof of use.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at sifigur.help@gmail.com.
We will replace the item at no additional cost.

6. Subscriptions

Subscription orders can be canceled at any time before the next billing date.

Refunds for subscription orders apply only to unopened, sealed products returned within 14 days of delivery.

7. Returns & Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Please contact us at sifigur.help@gmail.com before returning any items to receive proper return instructions.

8. Refund Processing

Approved refunds are processed within 14 days after we receive and inspect the returned product. Refunds are issued to the original payment method.

9. Shipped Orders

Once an order has been processed and shipped, it cannot be canceled or refunded.

If you wish to return the product after delivery, please refer to this return policy for further instructions.